Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Received praise ... The collage was in remembrance of my mother-in-law who died recently. One copy was displayed at her funeral and it received praise from all friends and family. That one will be kept by her son, the other is with her daughter, my wife.
Peter K., Fishers | Thx! Got my frame. It is perfect. I would like to say Thank-You for putting up with me. If ever I need more frames, I will stop by, hopefully things will be simpler next time ;).
Thanks again,
Pascal, | not happy Quality is a bit questionable - didn\'t even come with a stand to put it on the table even though it\'s a very small frame. I had to use tape to attach the back - not even any clips!! Glass would be better than plexiglass. Also the shipping charge of $19 is so high for such a small item.
Christopher Collins, Toronto |